London (Office-Based) Up to £55,000 Basic + Benefits
leading luxury hospitality group renowned for delivering exceptional guest experiences across a portfolio of premium venues. With a strong focus on personalisation, data-driven insights, and world-class service, we are investing in our CRM capabilities to better understand and engage our guests across multiple touchpoints.
The Role
We are seeking a highly capable CRM Product Manager to lead the development, optimisation, and strategic direction of our CRM ecosystem. This is a hands-on role suited to someone who has not only worked with CRM platforms but has actively built and configured CRM solutions. You will play a critical role in shaping how we capture, manage, and activate guest data, ensuring a seamless and personalised experience across our venues.
Key Responsibilities
Own and manage the CRM product roadmap aligned with business and guest experience objectives
Design, build, and optimise CRM systems and workflows within platforms such as Salesforce, HubSpot, or similar
Lead the implementation and ongoing development of CRM solutions across multiple sites
Oversee data architecture, segmentation, and automation strategies to enhance guest engagement
Manage and optimise SevenRooms as a core CRM and guest experience platform
Conduct regular CRM audits, ensuring data quality, consistency, and compliance across systems
Collaborate with marketing, operations, and technology teams to deliver integrated CRM initiatives
Analyse CRM performance, campaign effectiveness, and guest insights to inform decision-making
Drive innovation in personalisation, lifecycle marketing, and guest retention strategies Experience & Skills Required
4+ years' experience working with CRM systems (e.g., Salesforce, HubSpot, or similar)
Proven experience building CRM systems-not just using them-either within CRM platforms or through custom-built solutions
Strong expertise in SevenRooms, ideally across multi-site or international environments
Demonstrated ability to structure, audit, and cleanse complex datasets
Solid understanding of CRM architecture, integrations, and automation workflows
Analytical mindset with the ability to translate data into actionable insights
Strong stakeholder management and cross-functional collaboration skills
Experience within hospitality, luxury, or multi-site environments is highly desirable Working Environment
London-based, office-based role (candidates must be comfortable working on-site)
Collaborative, fast-paced environment within a premium hospitality setting
What We Offer
• Competitive salary up to £55,000 • Comprehensive benefits package • Opportunity to shape CRM strategy within a growing luxury brand • Exposure to multi-site and potentially international operations • Career progression within a dynamic and innovative business Stats for this job Salary comparison: This job National average IT Jobs average London average Salaries The number of jobs in each salary range for all: Receive