South Boston, Suffolk County$145,241 – $145,241 / yearPosted Today
Job Description
Kforce Technology Staffing
Boston, Massachusetts, 02298
$145,241
per year - estimated
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RESPONSIBILITIES
Kforce has a client in need of a Product Manager in Boston, MA.
Responsibilities
Serve as the primary product owner for Salesforce Student Experience and Case Management solutions
Engage with academic and administrative stakeholders to understand needs, processes, and pain points
Facilitate collaborative design workshops/JAD sessions to define current state, desired outcomes, and solution concepts
Develop a clear future-state vision and translate it into actionable roadmaps and product strategies
Write high-quality user stories, epics, and acceptance criteria for development teams
Partner with Salesforce architects and developers to ensure solutions align with best practices and institutional goals
Lead initiatives tied to omnichannel case management, including telephony, digital engagement, and service workflows
Ensure solutions support a seamless, student-centered experience across the University
Promote AI tools and practices that enhance productivity, documentation, and delivery speed
Monitor success metrics and continuously improve product functionality and user experience
REQUIREMENTS
5+ years of product management, business analysis, or CRM solution experience
Strong understanding of Salesforce, especially Service Cloud, Case Management, and omnichannel capabilities
Demonstrated ability to facilitate workshops, gather requirements, and translate complexity into clear recommendations
Exceptional ability to write structured, developer-ready user stories
Broad understanding of how business processes, data, UX, and technical architecture intersect
Proven ability to influence and communicate effectively with cross-functional teams
Comfort with using AI-powered tools to enhance personal and team effectiveness The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.