Product Manager - B2B Services

What You Bring To The Table:

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions. • Excellent communication and interpersonal skills, capable of working effectively with technical and non-technical teams. • Agile and adaptable, with a proactive approach to addressing challenges and seizing opportunities. • Leadership and mentorship capabilities, with a passion for fostering team growth and development. • Strong experience partnering closely with Operations teams to identify inefficiencies, translate them into product opportunities, and deliver scalable solutions across service and fulfillment workflows. • Experience managing products that support operational workflows and service-based offerings, not just transactional eCommerce experiences. • Experience building customer-facing experiences (e.g., enrollment, dashboards, self-serve tools) in close partnership with UX to drive adoption, engagement, and program stickiness. • Demonstrated skill in stakeholder management across complex, sometimes challenging groups, balancing collaboration, influence, and the ability to thoughtfully push back while maintaining productive working relationships.

What’s needed- Basic Qualifications:

• Bachelor's degree in Business, Technology, or a related field, or equivalent work experience. • 5+ years of related experience in product management, with a focus on eCommerce or digital products. • Manage the end-to-end lifecycle of digital products from conception through development, launch, and iteration • Comprehensive understanding and practical application of Agile methodologies, tools, and systems

What’s needed- Preferred Qualifications:

• Master’s degree in a related field • Professional certifications in Agile methodologies (e.g., Certified Scrum Master (CSM), SAFe Agilist, or PMI Agile Certified Practitioner (PMI-ACP)) or product management certifications (e.g., AIPMM Certified Product Manager) • Experience in the specific industry (e.g. B2B, supply chain, office supplies) • Background in B2B eCommerce or services‑based platforms, particularly those supporting operational workflows or asset‑backed offerings. • Experience supporting enterprise or multi‑location B2B accounts, including master account hierarchies and complex customer relationships. • Experience partnering with non‑technical stakeholders (Operations, Sales, Merchants) as primary inputs into product strategy.

We Offer:

• Inclusive culture with associate-led Business Resource Groups • 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

#LI-MR1

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Stats for this job

Salary comparison:

This job

National average

IT Jobs average

Massachusetts average

Salaries

The number of jobs in each salary range for all:

Receive